Refund policy

Thank you for shopping with us. Because all of our hats are custom-made to your specifications, we have the following return and refund policy:

Custom Orders

All custom hats are made specifically for each customer. As a result, customized products are non-refundable and non-returnable unless they arrive damaged, defective, or incorrect due to our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at hollywooddogclub@gmail.com

Please include:

• Your order number 
• A description of the issue
• Clear photos of the item

If the issue is verified, we will offer a replacement or refund at our discretion.

Order Changes & Cancellations

Custom orders may be canceled or modified within 24 hours of purchase. Once production has begun, orders cannot be changed or canceled.

Shipping Issues

We are not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, or circumstances outside our control. However, we will do our best to assist in resolving any shipping-related issues.