Shipping policy
Thank you for shopping with us. Every hat is custom-made to order, so please review our shipping information below.
Processing Time
All orders are made specifically for each customer. Please allow 3–7 business days for production before your order ships.
Processing times may vary during holidays, sales, or periods of high order volume.
Shipping Times
Estimated shipping times after production:
- United States: 3–7 business days
- International: 7–21 business days
Shipping times are estimates only and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information, if available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee changes can be made after an order has entered production or shipped.
Lost, Stolen, or Delayed Packages
We are not responsible for packages that are lost, stolen, delayed, or damaged after they have been handed over to the shipping carrier. If a shipping issue occurs, we recommend contacting the carrier directly. We will assist where possible.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.